Good to know.
Short, task-first answers about captions, editing, exporting and your account.
Is my video uploaded to your servers?
Not for editing or exporting. The video is opened, previewed and encoded in your browser. To make captions, only a compressed audio track is sent. You can choose to back the video up so the project opens on another device; backups are deleted automatically after a set number of days.
How does pricing work?
There are three plans, Bronze, Silver and Gold, paid monthly or yearly (yearly is 25% cheaper). Each covers captions, AI proofreading, translation and the AI editor within its limits: the longest video per project, transcription minutes a month (only Bronze has a cap) and AI editor requests a month. Editing, styling and exporting are free, even without a plan.
How accurate are Persian captions?
Very accurate for clear speech. The speech model is chosen for Persian, and AI proofreading fixes misheard names and words, ZWNJ and punctuation. You can also edit any word by hand.
How long can my video be?
It depends on your plan: a project can be up to 5 minutes on Silver, 10 on Bronze and an hour on Gold. capshak is built for short-form.
Do exports have a watermark?
No. MP4 exports are always free and never watermarked.
Does it work on a phone?
Yes. The editor is built for touch: drag the timeline with a finger, pinch to zoom, and tools open in place of the timeline. It runs in current Chrome, Safari and Edge.
Which browser do I need?
A current browser with WebCodecs: recent Chrome, Edge or Safari (desktop and iOS 17+). Firefox can edit, but may not be able to export yet; the export dialog checks this for you.
How can I pay?
Plans are bought on mindio.ir in toman, with the same mobile number you sign in to capshak with. The plan shows up on your account once the payment is confirmed.
Can I use my own font?
Yes. Add a font file you own (TTF, OTF, WOFF or WOFF2) under “My fonts”; it is used in preview and export on that device.
What happens when I reach my plan’s limit?
Transcription minutes and AI editor requests reset every 30 days, counted from the day your plan started. Until then you can keep editing and exporting, or buy a higher plan, which starts right away. A job that fails doesn’t count against your limits.
Can I get an SRT file too?
Yes, you can download each caption track as a file.
Do you have team or agency accounts?
Accounts are single-user for now. Contact us for a custom plan and invoicing.
Still stuck?
Write to us and a person will answer, usually within one working day.